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| Title | September, 2021 / ARGOS Low-code Success Story(MK Systems) 2021-10-27 11:10 |
|---|---|
| Name | ARGOS LABS |
MK Systems of Japan increased revenue while cutting down service cancellation to near zero by introducing its own bot-library
Sep 2021
Process Automation by Citizen Developers
Part 1 – The First Bots
In short –
- The Japanese SaaS provider released a set of software robots (BOTS) around their SaaS solution
- In six months, 8% of their existing subscribers signed up for the new bot library service
- Revenue increase is around 2% so far
- More significantly they have learned that bot-library will potentially eliminate service cancellation
MK System and its SHALOM SaaS Solution
- Provider of a SaaS solution specific to Japan’s Labor and Social Welfare attorneys’ offices
- 5,000 subscribers nationwide
- https://www.mks.jp/company/
Launching the Bot Library project
- MK System discovered that several RPA venders are automating business processes around their SaaS solution at their subscribers.
- They have decided to release their own ‘bots’ after identifying 20 commonly conducted manual processes among their subscribers
- They selected ARGOS Low-code as its bot-library platform and invested 4 months to learn the tool and to build 20 software robots
- The 20 bots were released in April 2021
- By September, over 300 subscribers added the new bot-library to their original subscription plan
- Almost all 300 bot-library subscribers said that they are going to renew their service next year
Why ARGOS Low-code was chosen
1. Architecture
Easy separation between development (STU) and deployment (PAM) environment
Centralized enterprise-grade multi-tenancy support by Supervisor
- Security
- Governance
- Scalability
2. Bot reseller friendly license scheme
- End-users can just pay license for PAM
- Copyrights of the Bots belong to bot developer (MK System)
- Volume discount
- Activation time flexibility
Expansion Potentials
- MK System is now expanding their bot-library to capture end-user specific business processes — common processes vs. house processes
Summary
- SaaS providers is at the best position to develop and release RPA bots around their own SaaS solutions
- The bot-library around the SaaS solution will increase revenue and eliminates churn
- ARGOS Low-code platform fits best to conduct the bot-library business by SaaS provider because of its architecture and license philosophy
